Legal Privacy Policy

In order to provide our service to you, we need to collect and process personal information about you and disclose it to certain other parties such as insurers. This information is held in strict confidence and we take its protection very seriously, for example, the information you submit is encrypted during transmission, and we will never sell it to anyone. We comply with and are registered under the UK’s data protection laws.

We may contact you in connection with any quote requested or policy arranged or to inform you of our products or services. If you don’t wish to receive marketing information, please inform us via any of the contact points shown at the bottom of each page (though you cannot opt out of receiving the acknowledgement e-mail we will send when you request a quotation).

If you click through to any other website from this one, you will be subject to the Terms & Conditions of that site while you are on it. We accept no liability for any content, products or services that are accessible from these third party websites and we can give no assurance about their security.

We make all reasonable efforts to keep our website and systems free from viruses and other harmful features, but we will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other harmful material that may infect your equipment, programs or data resulting from your use of our website.

CAM LEGAL SERVICES PRIVACY NOTICE                                                   

As required by the General Data Protection Regulation.

Who we are

We (and “us” and “our”) are CAM Legal Services Ltd (an Alternative Business Structure) authorised and regulated by the Solicitors Regulation Authority.

Information about you

Most of the information we may hold about you (and any other named person insured) will have been provided by you, or by someone acting on your behalf with your express consent.  We may also collect some data from other sources, such as:

  • medical records;
  •  your current and previous employers;
  • educational establishments such as schools or colleges you are attending or have attended in the past;
  • national police database;
  • HMRC;
  • insurance databases to check on previous claims;
  • checking agencies to verify such things as identity and address, County Court Judgements including bankruptcy searches;
  • other openly-available sources of data and social media where appropriate (eg to help verify claims-related data).

Sensitive personal information

This includes information relating to your health, any disability and criminal convictions.  Such data will be used only in connection with your legal claim.

What this information is used for and the basis for using it

This information is used to deal with a claim and provide appropriate services, in order to quantify your claim.

It will also be used to check for possible fraud, money laundering or other crime (legal obligation).

We will not be able to provide the requested services without this data.

We may also send you marketing material about other related services available from the Lexham group of companies (this is known as legitimate interests), but you may opt out of this at any time – see contact details below.

We guarantee that we will never sell any information about you to anyone else or collect unnecessary information – we respect the information you have provided and it will be used only as described.

Who we may pass your information to

Your opponent’s insurer or their legal representatives to enable them to investigate your claim.

Your own insurer or their legal representatives to assist them with any losses they have incurred or services they have provided.

In order to deal with your claim, for example, various service providers such as medical agencies and experts, medical records experts, your health providers to access records, non-medical experts including costs experts, treatment providers including rehabilitation, vehicle damage assessors, engineers and repairers, telephone conferencing services, replacement vehicle providers and other solicitors may need to be supplied with personal information about you.

Other insurers or insurance industry databases (to help prevent fraud).

The Motor Insurance Database (as required by law).

Government agencies such as the Courts, Motor Insurers Bureau, DVLA and HMRC.

Anyone who you may have asked us to deal with.

Some of these organisations may transfer your information overseas and this may mean your personal information may not be as secure as in the UK (eg a foreign government may forcibly access data), but our contracts with them require that they provide the same level of protection as we do.

How long we keep your information

We only keep information about you if necessary for reasons as outlined above.  Normally, we will delete it by 7 years after any claim has finished although this may be longer if you are under 18 at the start of the claim.

Other persons involved with your contract

If you provide personal data about another person (such as a child if you are a Litigation Friend), it is your responsibility to ensure you have their agreement to do so and to inform them of all relevant matters relating to their data and to all relevant terms of any contract entered into.

Your rights regarding your personal data we hold

You have the following rights:

To receive a copy of this data.

To ask us to rectify any inaccurate or incomplete data.

To ask us to stop sending you any marketing communication.

Where we rely on your consent to use this data, to ask us to stop using it or to limit its use or to delete it.

To complain about our use or storage of it.

Our contact details relating to data

If you have any query regarding the storage, use or accuracy of data we hold about you, or to exercise any of your rights listed above, please contact us specifying your request as follows:

The Data Protection Officer, CAM Legal Services, Suite U, Diss Business Hub, Diss Business Park, Hopper Way, Diss, Norfolk, IP22 4GT or

We will tell you if we are unable to comply with your request, or how your request might impact you when you contact us.


If after contacting us as above you remain dissatisfied, you have the right to refer the matter to the Information Commissioner’s Office (“ICO”).

ICO website:

ICO telephone: 0303 123 1113