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The Portal and Protocol both set down timeframes for a response from the Defendant at each stage. How long a case takes will depend upon how quickly you supply us with information at the start, how quickly you give us instructions when we need a response, how quickly the Defendant responds and most importantly how quickly you take to recover. This means you can influence how long your claim takes.
Typically a straight forward case can settle within nine months whilst a more complex claim may take two years or more, so on average a case will take fifteen months. However, with the majority of cases going through the Portal and more fixed costs then this will hopefully mean cases are dealt with more quickly in the future.
If you do have any more questions then please do not hesitate to contact me or a member of my team on 0333 200 4605 or email email@example.com
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